Turn grumpy customers into stars

Control the feedback loop, learn the pain-points from your customers, and turn detracters into promoters.

(334) 767-0335

Control customer feedback

The wrong feedback is measurably bad for business. Provide customers with an opportunity to talk directly to you, before they turn to social media.

See Anonymous Suggestions

Learn from customers

Ask customers how they really feel about your products and services. We help you gather, analyse and follow up on the things that count.

Find out about Learnalytics

Turn detractors into promoters

Prevent feral referrals. A good turn deserves another. Pivot satisfied customers to the right channel, get that repeat business, and a review that counts.

(510) 983-6349

Control the feedback with Anonymous Suggestions

Research shows that grumpy customers who have their issues resolved directly, are less likely to turn to other more public channels like social media. Be available to your customers in a more personal way. It's anonymous, and secure.

Customers can message you, all anonymously

We provide you with a dedicated mobile number for your business. People can text-in their suggestions, anonymously if they prefer.

Respond before things escalate

Text messages appear instantly on your phone, allowing you or your team to personally address any issues your customers have within minutes.

Keep on track

We help you keep on track of customer queries, so you can follow up before things slip between the cracks.

Surveys that help you learn from customers

Ask customers how they really feel about your products and services. We help you gather, analyse and follow up on the things that count.

Measure, the right way

Pick from simple and short surveys to measure the opinion, and uncover the emotion, of your customers in your business.

Reach customers on any channel

Instantly post your surveys on the channels customers prefer, on social media, via text message, or through email.

Identify the pain points with Learnalytics

Using smart categorisation, we analyse customer suggestions and problems to provide insight to the issues in your business.

Turn detractors into promoters

Prevent feral referrals. A good turn deserves another. Pivot satisfied customers to the right channel, get that repeat business, and a review that counts.

Happy customers, great reviews

Customers are 72% more likely to leave a positive review within 30 minutes of their issue being resolved. Automatically follow up, and point customers to write a review on the channel you prefer.

Connect your online profiles

Connect your customers to the networks you use. We support Facebook and Instagram, as well as review sites like Google Reviews, Yelp, and Zomato.

Reward customers if needed

It's proven that reviews for bounty skew sentiment. Get an honest opinion, and reward customers only after they write a positive review.

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Let us know if you want to get involved. The first 3 months are totally free, and you can cancel at anytime.

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